Privacy Policy

1. Introduction

This is privacy policy of Hospitality Equipment 2020 Pty Ltd ABN 69 003 971 926 and its affiliates (Lamber, Lava Range, Green Line and Jemi collectively referred to as “HE2020”, “we”, “us” or “our”). We take our privacy obligations seriously and abide by Privacy Act 1988 (Cth) (“Privacy Act”). By using our websites, providing us with your information or subscribe to our newsletter, you agree to and consent to the storage, use and disclose of the information pursuant to this privacy policy.

2. Personal information

Personal information we may collect includes but not limited to name, address, email address, contact details, date of birth, credit card or payment information, your device identity, IP address, standard web log information and any other information provided by you via our website or online presence.

In the event that we are required to disclose your personal information to cloud-provider, contractors or third parties, we will take reasonable steps to ensure that such disclosure are managed and in line with our policy.

3. How we collect the information

We may collect information from third parties or directly from you where you:

  • contact us from our websites;
  • receive goods from us;
  • submit an online forms;
  • communicate with us via email, social media, SMS etc;
  • participate in any of our advertising and promotion activities.

4. How we use the information

We may use the information for, including but not limited to, the following purposes:

  • to supply goods and services or information to you;
  • administration, record keeping or analytics needs by us or by our third-party service providers;
  • to improve our service offering (including that of our third party partners) or to improve your experience as our customer;
  • marketing and promotional activities via email, SMS or other means which you can opt out using the relevant link;
  • to comply with legal obligations or any use which is required by law.

5. Access and correction to your information

You may request a report of all the information we have on you by contacting us. Upon verification we can provide the report at reasonable cost to retrieve the information from our database. However, if you believe that the information that we have is inaccurate or require an update, we will update the information within a reasonable time without cost to you.

6. Deletion

Any information that is no longer required by us for the purposes outlined in this policy will be deleted within a reasonable time. We will take reasonable steps to ensure that the information we hold from being misused, interfered with or loss. However, we cannot guarantee the security of the information. Unless and until you opt out of receiving marketing communications from us, your consent to receive marketing communication from us and to the handling of your information under this policy will continue.

7. Contact us

For further information on our privacy policy, to lodge a complaint or request to delete or update your information, please contact us on: admin@he2020.com.au.